Our first conversation with potential clients is generally a short introductory phone call. The call gives them a chance to describe their concerns and situation to us and to ask us questions. We don’t charge for the call, and there’s no obligation for either side.
At the end of the introductory call, we may need more information before discussing next steps, if any. If so, we’ll tell you. If we think we may be able to help, we’ll explain, either during the call, or in a follow-up call or email, what services we can provide and discuss timelines and legal fees.
To move forward, we require that clients electronically sign a written engagement agreement that explains our services and fees in detail. We don’t represent clients or give legal advice without a written engagement agreement.
For paid consultations, the consultation fees are due by the time of the consultation. For other new clients other than contingency fee clients, we generally request a fee retainer (advance deposit) for a portion of the expected fees before we start work.
We keep in regular touch with our clients via email, phone, and text message. When significant events happen in their legal matters that will affect them, we let them know promptly and answer their questions. To save them from endless phone tag, we generally schedule calls in advance when we need to talk.
Before making recommendations, we make sure clients know their options so they can make the best decisions. We try to speak in plain English instead of Legalese, and are happy to explain complex legal issues when asked.
We prefer to exchange documents with clients electronically. We use encrypted email and secure file transfer when appropriate to protect confidential or highly personal information. (We ask potential clients, who haven’t signed an engagement agreement with the firm, NOT to send us confidential information unless we specifically ask for it.)
For our clients’ convenience, we issue bills via email, and allow clients to pay their attorney’s fees, case costs, and retainers by credit card. (We use LawPay, a legal-industry credit card processor recommended by 46 state bar associations, to accept secure credit card payments.)
Want to talk?
We don’t give free legal advice, but the first phone call is always free.
We offer paid consultations about smaller or simpler issues –
during the first call, we can help you decide if that option makes sense for you.
To schedule a time to talk, call us at (628) 231-2227 or fill out our contact form.